FROM SELF-DRIVING TRUCKS TO DRONE DELIVERY: BALANCING HUMANITY AND TECHNOLOGY IN YOUR COMPANY
Last September, Daimler Trucks and Torc Robotics announced they are testing self-driving trucks in public roads in the U.S.. Later on in October, UPS gets approved to limited drone delivery service across the U.S.. As other companies pilot similar projects to meet increasing customers’ expectations, we can see how technology impacts the strategy of all companies.
How do we balance technology and human expertise in a company? Coyote Logistics and UPS revealed in their research for logistics companies a 60-40 tech to human ratio, with notable differences by business functions. Take a look at these 5 steps before you build a strategy to implement new technology in your company.